1. Return Eligibility
TERVUNEX GOODS LLC accepts eligible return requests in accordance with this policy and applicable law.
To qualify for a return, an item must generally be unused, in its original condition, and accompanied by its original packaging and included accessories, where applicable.
Items that have been used, damaged through customer handling, altered, or otherwise affected in a way that materially reduces their resale value may not be eligible for return, except where required by applicable law.
Please contact us before returning any item to obtain return instructions.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact support@tervunexgoods.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and clear photographs where available.
After reviewing your request, we will provide instructions regarding the applicable return, replacement, or refund process.
For confirmed quality-related defects or errors attributable to us, we will cover the reasonable return shipping costs in accordance with applicable law and the return instructions provided.
3. Returns for Non-Quality Reasons
If you wish to return an item for a reason unrelated to product quality, such as a change of mind or an incorrect selection, you are responsible for the applicable return shipping costs.
The returned item must satisfy the eligibility requirements described in this policy. Original shipping charges, if any, may be non-refundable unless otherwise required by law or expressly stated at the time of purchase.
4. Return Authorization and Instructions
Customers must contact us before shipping an item back.
Please email support@tervunexgoods.com with your order number, the item you wish to return, and the reason for the request.
Do not send returns to the company’s business address unless we specifically confirm that it is the designated return address. Return instructions will be provided after the request has been reviewed.
5. Refund Processing
Once an eligible returned item has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will be issued to the original payment method. We aim to process the refund within 3–5 business days after the returned item has been received.
Depending on the bank, card issuer, or payment provider, additional time may be required for the funds to appear in the customer’s account.
6. Exchanges and Replacements
If an item is defective, damaged, or incorrect, contact us to discuss an appropriate resolution. Replacement or exchange options depend on product availability and the circumstances of the request.
7. Non-Returnable Items
Items that have been used, modified, or damaged by the customer, or that cannot be resold because of their condition, may not be eligible for return, except where applicable law provides otherwise.
Any additional product-specific return restrictions will be disclosed on the relevant product page or at checkout where applicable.
8. Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation requests depend on the order’s processing and shipping status.
Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to this return policy.
9. Contact Information
TERVUNEX GOODS LLC
Address: 7601 CEDAR CREEK LN APT 303，CHARLOTTE，NC，28210
Phone: +1 9805146672
Email: support@tervunexgoods.com