1. Introduction
TERVUNEX GOODS LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, tervunexgoods.com.
This Privacy Policy explains what information we may collect, how we use and disclose it, how we protect it, and what choices may be available to you under applicable privacy laws.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
- Contact Information: Name, billing address, shipping address, email address, and telephone number.
- Order Information: Products purchased, order history, transaction details, shipping status, and customer service communications.
- Payment Information: Payment-related information necessary to process transactions. Payments may be handled by third-party payment processors.
- Technical Information: IP address, browser type, device information, operating system, and website usage data.
- Communication Information: Information you provide when contacting us with questions, feedback, or requests.
3. How We Use Information
We may use collected information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process payments, refunds, and returns.
- Respond to customer inquiries and provide support.
- Send transactional messages concerning orders and account activity.
- Maintain, secure, and improve our website.
- Detect fraud, prevent abuse, and protect our legal rights.
- Comply with applicable legal and regulatory obligations.
4. Payment Security
Payments may be processed by third-party payment service providers. Payment information is handled according to the applicable provider’s privacy and security practices.
We do not intentionally store full payment card numbers or card verification codes (CVV) on our own website servers. Payment processing is subject to the security controls and requirements applicable to the payment provider.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will obtain consent for non-essential cookies or similar technologies.
6. How We Share Information
We may disclose personal information to service providers that assist with payment processing, order fulfillment, shipping, website hosting, security, customer support, and other business operations.
We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business transfer, subject to applicable legal requirements.
We do not sell personal information for monetary consideration. Where applicable law defines certain advertising-related disclosures or data sharing as a “sale” or “sharing,” we will respect the rights and choices available to consumers under that law.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order-related records are generally retained for seven years after an order is completed, unless a longer or shorter retention period is required or permitted by applicable law.
Other information may be retained for different periods depending on its purpose and applicable legal requirements.
8. Your Privacy Rights
Depending on your place of residence and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to receive information about how your personal information is collected, used, and disclosed, and to opt out of certain sales or sharing of personal information where applicable.
To submit a privacy request, contact support@tervunexgoods.com. We may need to verify your identity before processing your request.
9. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), subject to applicable requirements and exceptions.
These rights may include the right to know, access, correct, or delete certain personal information, the right to opt out of the sale or sharing of personal information where applicable, and the right not to receive discriminatory treatment for exercising applicable privacy rights.
Do Not Sell or Share My Personal Information
To submit a request concerning the sale or sharing of personal information, please email support@tervunexgoods.com with the subject line “Do Not Sell or Share My Personal Information.”
We will review and respond to eligible requests in accordance with applicable law. We do not knowingly sell personal information for monetary consideration.
10. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without the required consent. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website operations, or legal requirements. The revised policy will be posted on this page with an updated revision date.
14. Contact Information
TERVUNEX GOODS LLC
Address: 7601 CEDAR CREEK LN APT 303，CHARLOTTE，NC，28210
Phone: +1 9805146672
Email: support@tervunexgoods.com