1. Shipping Destinations
TERVUNEX GOODS LLC offers shipping within the United States and to eligible international destinations. Available shipping destinations may vary depending on the product and delivery address.
Customers can confirm shipping availability during checkout. Orders may be declined or canceled if delivery to the provided address is unavailable.
2. Order Processing
Orders are processed after payment has been successfully confirmed. Processing time may vary depending on product availability, order volume, holidays, and other operational factors.
Order processing time is separate from shipping transit time. Customers will be notified if a significant processing issue affects their order.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times, when applicable, will be displayed during checkout or communicated through order updates.
Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may be affected by carrier operations, weather conditions, public holidays, customs procedures, and other circumstances beyond our reasonable control.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before an order is completed. Shipping costs may vary according to the destination, package weight, dimensions, selected shipping method, and other applicable factors.
Any shipping promotions or free-shipping offers will be subject to their stated terms and conditions.
5. International Shipping and Customs
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout or in the applicable shipping terms, customers are responsible for applicable import charges assessed by the destination country’s authorities.
Customs inspections or clearance procedures may extend delivery times. Customers are responsible for providing accurate and complete delivery information and complying with applicable import requirements.
6. Order Tracking
Where tracking is available, tracking information will be provided through the applicable shipping notification or order update.
Tracking information may take time to become active after a shipment is handed to the carrier. Customers may contact us if tracking information is unavailable or if a shipment appears to be delayed.
7. Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us promptly if you identify an address error before the order has been processed for shipment.
We cannot guarantee that address changes can be made after shipment processing has begun.
Additional shipping charges, return-to-sender fees, or reshipping costs resulting from an incorrect address or an unsuccessful delivery may apply where permitted by law and disclosed to the customer.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears to be lost, or arrives damaged, please contact us at support@tervunexgoods.com with your order number and relevant details.
We will review the information and assist with the appropriate next steps. Any resolution will be handled in accordance with applicable law and our relevant policies.
9. Contact Information
TERVUNEX GOODS LLC
Address: 7601 CEDAR CREEK LN APT 303，CHARLOTTE，NC，28210
Phone: +1 9805146672
Email: support@tervunexgoods.com